yotogel Casino & Sportsbook Data Care
This page describes what we collect when you use yotogel and how we keep that data protected. Our commitment is straightforward: we collect only what we need, we do not sell your information, and we follow applicable data-protection standards in jurisdictions where our service operates.
We at yotogel handle personal information for account creation, payment processing, withdrawal verification, and customer support. When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, we receive transaction details from those payment partners. Your location, device type, and account activity are logged to prevent fraud and to comply with local law. We do not track your behaviour for marketing or profile-building; we do not share your email or phone number with third parties for promotional purposes.
Our data centres may be located outside your home jurisdiction. We undertake to encrypt data in transit and at rest, to limit access to authorised personnel only, and to delete or anonymise records once they are no longer needed for legal or operational reasons. If you have questions about how we handle your data, contact our support team — they can explain any specific practice or help you request a data export.
What we collect and how we use it
We at yotogel collect the following categories of data:
- Account information: Your name, email, phone number, date of birth, and address. We use this to verify your identity, to process deposits and withdrawals, and to contact you about account issues or suspected fraud.
- Payment data: When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), our payment processor records the transaction. We store a record of the amount, date, and payment method — but not your full card or bank details.
- Device and access logs: Your device type, browser, IP address, and login timestamps. We use this to detect unauthorised access and to customise the experience for mobile versus desktop users.
- Gameplay and betting history: Records of your wagers on football, Liga 1, Piala AFF, live-dealer tables, slots, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). This is needed to settle bets, to process payouts, and to meet audit requirements.
- Customer support interactions: Chat logs, emails, and support tickets. We keep these to resolve disputes, to improve service quality, and to train our support team.
Our servers may sit outside your jurisdiction — for example, in data centres operated by third-party cloud providers. We ensure all data transfers are encrypted and that access is restricted to authorised yotogel staff and trusted processors only.
Your rights and our commitments
We at yotogel respect your privacy rights. Depending on your jurisdiction, you may have the right to request a copy of the data we hold about you, to correct inaccurate information, or to request deletion if the data is no longer necessary. To exercise these rights, contact our support team with your account email and a clear description of what you want.
We do not share your personal information with third parties for their marketing use. Payment processors, identity-verification services, and fraud-detection providers may access your data as part of their service to us — but they are bound by confidentiality agreements and are not permitted to use that data for their own purposes. We also comply with legal requests from law-enforcement agencies in jurisdictions where our service is permitted to operate.
Cookies and tracking: Our yotogel website uses session cookies to keep you logged in and to remember your preferences. We do not use cookies to build a profile of your browsing behaviour. Third-party analytics services may track page views and click patterns — this helps us improve site performance and user experience. You can disable cookies in your browser settings, though this may affect some features.
If you believe your data has been misused or if you have concerns about how yotogel handles your information, you have the right to lodge a complaint with your local data-protection authority. We also invite you to reach out to our support team first — we are committed to resolving data issues promptly and transparently.
This policy applies to all users of yotogel services in supported jurisdictions. We may update this policy from time to time; material changes will be announced on our platform or via email. Your continued use of yotogel after such updates constitutes acceptance of the revised policy.